Rules and Policies
- Check-in and Identity Verification
- Guests must present a valid government-issued ID for verification.
- Passport and visa details are required for international travelers.
- All identity documents are handled confidentially and stored as per legal requirements.
- CCTV Surveillance
- For security reasons, common areas such as lobbies, hallways, restaurants, and parking lots are monitored.
- CCTV footage is strictly used for security purposes and is not shared publicly.
- Guest rooms and private areas are not under surveillance to maintain privacy.
- Confidentiality of Guest Stays
- The hotel does not disclose guest room numbers or stay details to anyone without permission.
- Inquiries about guests are handled with strict confidentiality.
- Room keys and access are provided only to registered guests.
- Wi-Fi and Internet Usage
- Free Wi-Fi is provided, but guests must comply with security and fair usage policies.
- Internet activity is not monitored; however, illegal or inappropriate usage is strictly prohibited.
- The hotel is not responsible for personal data shared over public Wi-Fi.
- Compliance with Laws
- The hotel follows all local and international regulations.
- Government authorities may request guest information only under legal procedures.
- Alcoholic and inflammable substances are strictly prohibited inside the rooms.
- Illegal weapons are not allowed in the hotel.
- Outside alcoholic beverages and food are not permitted.
- Opposite-sex guests are only allowed with proper documentation and hotel permission.
- Any damages caused by guests to hotel property must be paid at the current market value.
Privacy Policy
- Guest Information Protection
- The hotel collects personal details (name, contact, ID proof, payment details) solely for booking and service purposes.
- Personal data is securely stored and used only for legitimate hotel operations.
- Guest information is never shared with third parties without consent, except as required by law.
- Data Security
- The hotel employs encryption and secure servers to protect personal and payment data.
- Access to guest information is restricted to authorized personnel only.
- Regular audits and cybersecurity measures are in place to prevent data breaches.
- Communication and Marketing
- The hotel may use guest contact details for promotional emails or offers, with an option to opt out.
- Marketing messages are only sent with guest consent.
- Personal details are not shared with third-party marketers.
- Payment and Billing Security
- The hotel does not store sensitive payment information without consent.
- Any refund or transaction disputes are handled confidentially.
- Special Requests and Preferences
- Guest preferences (such as dietary needs or room preferences) are recorded only for personalized service.
- Such information is not shared externally.
- Consumption of Alcohol
- As per Odisha excise policy, personal liquor may only be consumed in the allocated guest rooms.
- No public areas, special venues, terraces, or halls are permitted for consuming personal liquor.
Cancellation & Refund Policy
- Cancellation before 7 days of check-in: 75% refund.
- Cancellation between 3 days of check-in: 40% refund.
- Note: A 3% cancellation charge will be applicable on the total amount deposited for any refund.
